How will I get my ticket?
Tickets will be emailed to you and must be downloaded prior to the event and either printed out or displayed on a smartphone device. They will be scanned as you enter the site.
What time do gates open and when does the film start?
Gates will open at 11:30am for the afternoon screening and 5:30pm for the evening screening – 1.5 hours before the film starts.
Can I attend multiple film screenings?
Yes you can attend multiple film screenings, however, please note it will not be possible to book different films on the same order. If you wish to attend more than one film, the bookings will need to be made separately.
Can I purchase a ticket on the day?
We strongly advise you to purchase your ticket in advance. However, if the event has not sold out then yes you can. Payment on the day will be CASH ONLY.
What happens if the event can’t take place?
The event will be rescheduled so that everyone can still enjoy the screening. If this is not possible, or you are unable to attend on the revised dates then your tickets will be refunded.
How many people can we bring in a car?
Only vehicles up to 7 people such as SUV’s and people carriers will be allowed. Passengers per vehicle must be within the legal limits too so please ensure everyone has a seat in your vehicle.
The tickets are sold per car, so if you are a family with 2 or 3 children in your household then you are able to bring them all. *Please note to get the best viewing experience we would recommend max two people per car.
How do we hear the film?
You will tune into the FM frequency on your vehicles radio. Instructions will be on the screen before the film starts.
Will I have a good view?
We have set the site up to allow a good view from all cars. When you book, you’ll have the option of either a standard parking pass which works on a first come first serve basis or a Gold parking pass which ensures you will be located within the front 2 rows. The screen will be raised to ensure the best view for each car.
What do we do with rubbish?
We kindly ask that all guests take their rubbish away with them and do not dispose of it at the event. This helps us operate with a smaller team that allows for increased social distancing and our staff not having to touch the waste. Please be considerate and help us keep the interaction to a minimum.
Are we allowed to bring dogs to the event?
Unfortunately, dogs are not allowed on site, apart from registered service animals. We apologise for any inconvenience caused.
What happens if I am running late?
Our stewards will remain situated on the gate up until the film start time so that any late arrivals may be allowed access however, there is NO ADMITTANCE once the film starts and we do not issue refunds for latecomers or non-attendees.
Food & Drinks
We will have a great selection of food and drink stalls to ensure you will not go hungry during the film. Sugar Rush sweet boxes and bundles are available to pre order and will be delivered to you once you arrive at the event.
How will you provide a safe environment to allow for social distancing?
We know how important it is to maintain social distancing right now so we’ve made sure we will lay out the cinema to conform with Government guidelines and ensure we have lots of space for everyone. Cars will be parked with more than a 2 metre space around them so if you need to get out of your car you will be at least 2 metres away from other guests.
We will continue to monitor government guidance and if any changes are made that will impact the event, we will inform customers via email or our social media pages.
Will there be sanitising areas at the event for staff and customers?
We will have hand sanitiser stations outside each toilet location, plus additional hand sanitiser at the catering points. All our staff will receive extensive training around the appropriate safety procedures for maintaining the highest levels of hygiene. This includes regular hand washing, as well as the use of appropriate levels of PPE when preparing, serving and delivering food and beverages.
Our managers will be making sure that our teams are delivering the best, safest service to you at all times.
How will we be able to use the toilets?
We will have several toilets on site to cater for the crowds. They will offer social distant, spaced out queues, with cleaning after each use by our on site team. Maintaining the safety of our staff and guests is our main priority, and will be providing a comfortable and clean experience for all that attend.
Do you have an accessible toilet?
We will have an accessible toilet at the event. This will be located away from other toilets to allow for easy access and again for social distancing to be implemented.