Last weekend, our bookings assistant Libby had the opportunity to experience the 10-course tasting menu at the Michelin-Starred Shaun Rankin at Grantley Hall.
CELEBRATING ACHIEVEMENTS
This experience was awarded to Libby as part of her well-deserved recognition for receiving the most Google reviews. At the start of 2024, the team was given an exciting incentive: a chance to win one of our incredible silent auction prizes by earning the most 5-star Google reviews throughout the year. This initiative aimed to recognise and reward exceptional customer service, something that is integral to our mission here at impulse decisions. It came to no surprise that Libby excelled in this department. With over three years of dedicated service at Impulse, she has consistently gone above and beyond to ensure each client enjoys a seamless and positive experience when booking their prizes with us. One customer shared ‘Libby has been very responsive and a pleasure to deal with’, and another stating ’She was very prompt in replying to me and extremely helpful and pleasant’, highlighting Libby’s professionalism and personable approach.
A WELL-EARNED REWARD: SHAUN RANKIN’S TASTING MENU AT GRANTLEY HALL
Grantley Halls Michelin-starred restaurant features Yorkshire’s beloved Shuan Rankin, winner of the Great British Menu and star of the TV series ‘Shaun Rankin’s Island Feast’. The prize includes an exquisite 10-course tasting menu crafted by their talented chefs, who use locally-sourced ingredients, including herbs and vegetables from their very own Kitchen Garden – along with a signed menu by Shaun Rankin and a votive candle.
Here’s what Libby had to say about her experience…
- What was your favourite dish? Wagyu Beef Rib, Tartare, Tongue, Lovage, Peppercorn
- How was the service? Impeccable! They were incredibly attentive to even the smallest details, which made the entire experience feel so special. For instance, I naturally hold my cutlery in the opposite hands to most people—and they actually noticed! From that point on, they made sure to place the cutlery for each course on the correct sides just for me. It’s that level of thoughtfulness that really sets them apart. Their professionalism and genuine kindness are second to none; they have a way of making every guest feel like royalty.
- Would you recommend the restaurant? Why/Why not? Absolutely, the food was delicious and took you on a journey like no other. The staff we incredibly welcoming and detail orientated. (We even got a tour of the kitchen right at the end!)
CELEBRATING THE TEAM BEHIND THE SERVICE – WHY IS IT IMPORTANT?
At Impulse Decisions, we have always believed in recognising individual achievements in and out of the workplace. Not only does this boost morale and encourage a positive workplace, it is key to fostering a motivated and high-performing team. Libby’s continuous success serves as an example how team members will invest energy into work when they feel their efforts are recognised, inspiring confidence and engagement. As we look to the future, we remain committed to encouraging a culture where hard work is acknowledged and where every team member is empowered to contribute to our continued success.
