IMPULSE DECISIONS LTD – TERMS & CONDITIONS OF BOOKING (April 2020 Edition)
Please read the following important terms and conditions before you buy anything from us and check that they contain everything which you want and nothing that you are not willing to agree to. Impulse Decisions Ltd, Windsor House, Cornwall Road, Harrogate, HG1 2HS, +44 1423 531682, firstname.lastname@example.org
THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO CLAUSE 7 – NO RIGHT TO CANCEL.
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘We’, ‘us’ or ‘our’ means Impulse Decisions Ltd; and
• ‘You’ or ‘your’ means the person buying services from us.
If you don’t understand any of this contract and want to talk to us about it, please speak with our representative or contact us by:
• email email@example.com or
• telephone 01423 531682 Monday to Saturday: 9 am to 5.30 pm
Do you need extra help?
If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this contract.
Who are we?
We are Impulse Decisions Ltd, a company registered in England and Wales under company number 07246826.
Our registered office is at: Windsor House, Cornwall Road, Harrogate, North Yorkshire, HG1 2PW.
1.1 If you buy services from us, you agree to be legally bound by this contract.
1.2 You may only buy services from us for non-business reasons. If you are buying services from us for business reasons, please contact us.
1.3 When buying any services, you also agree to be legally bound by any specific terms which apply to certain services. These terms will be set out in our email to you confirming details of your order.
All of the above documents form part of this contract as though set out in full here.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see the summary box below). We will give you this information in a clear and understandable way. Typically, our representative will give you this information via email before you buy the services from us. Some of this information is also set out in this contract, such as information on our complaint handling policy (see clause 13).
Information we will give you
We will give you information on:
• The main characteristics of the services you want to buy
• Who we are, where we are based and how you can contact us
• The total price of the services including any taxes (or where this cannot reasonably be worked out in advance, the manner in which we will work out the price)
• If you have a right to cancel the contract and the costs of doing so
• Our complaint handling policy
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
4 Ordering services from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 Any quotation given by us before you make an order for services is not a binding offer by us to supply such services.
4.3 When you decide to place an order for services with us, this is when you offer to buy such services from us.
4.4 When you place your order with our representative, they will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.5 We may contact you to say that we do not accept your order. If we do this, we will try to tell you promptly why we do not accept your order. This is typically for the following reasons:
4.5.1 we cannot carry out the services (this may be because, for example, our third party supplier is unable to provide us with services we require in order to provide you with services);
4.5.2 we cannot authorise your payment; and
4.5.3 there has been a mistake on the pricing or description of the services.
4.6 We will only accept your order when our representative confirms this to you by email (Confirmation Email). At this point:
4.6.1 a legally binding contract will be in place between you and us; and 4.6.2 we will start to carry out the services in the way you and we have agreed.
4.7 If you are under the age of 18 you may not buy any services from us.
5 Carrying out of the services
5.1 We must carry out the services by the time or within the period which you and we agree in writing. If you and we have agreed no time or period, this will be within a reasonable time.
5.2 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include:
5.2.1 you change your service requirements (and this means we have to do extra work or wait for extra documents/tickets etc);
5.2.2 we have to wait for our third party suppliers to provide hotel, flight, tickets or event bookings before we are able to carry out the services;
5.2.3 our third party suppliers are no longer able to provide us with hotel, flight, tickets or event bookings; 5.2.4 items such as hotel, flight, tickets or event bookings are not delivered at the time agreed with the supplier (and we cannot obtain a replacement within a reasonable time or the price charged by a supplier is much higher than the original charge);
5.2.5 you have provided incomplete or inaccurate information required to carry out the services; and
5.2.6 acts of God, natural disasters, epidemic and pandemic.
6 Charges and payment
6.1 We will let you know the basis of calculating the charges for the services and related goods (and any extra charges such as delivery charges) to the fullest extent we can when you place an order with us.
6.2 Your bill will show the dates when the services were carried out and other key information such as services provided, the cost of services, any relevant times, dates, venues and all information connected to the services provided. Please contact us using the contact details at the top of this contract, if you want any further information on your bill or have a query on it.
6.3 You will be invoiced, and your credit card or debit card will only be charged when your details are obtained by our team.
6.4 All payments by credit card or debit card need to be authorised by the relevant card issuer.
6.5 The price of the services: 6.5.1 is in pounds sterling (£)(GBP); and
6.5.2 includes VAT at the applicable rate.
7 No right to cancel
7.1 You DO NOT have the right to cancel this contract. The reason for this is that we are obtaining hotel, flight, tickets and event bookings from third party suppliers and because these are for specific times, dates and venues, they are non-refundable. In addition to this, the services we provide will have been fully performed as soon you receive a Confirmation Email from us.
7.2 We are entitled to cancel this contract if we cannot provide the services to you as agreed or if we cannot provide you with an alternative service.
8 Effects of cancellation
8.1 If we decide to cancel this contract, we will refund the amount you paid to us for the services without undue delay, and not later than 14 days after the day on which we informed you about our decision to cancel this contract and we received your refund bank account details.
8.2 We will make the reimbursement using the same means of payment as you used for the initial transaction or via bank account transfer, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
9 Nature of the services
9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:
9.1.1 that the services are carried out with reasonable care and skill;
9.1.2 you must pay a reasonable price for the services, and no more if you and we haven’t fixed a price for the services; and
9.1.3 we must carry out the services within a reasonable time if you and we haven’t fixed a time for the services to be carried out.
10 Faulty services
10.1 If you are not happy with the service that have provided to you, please;
10.1.1 contact us using the contact details at the top of this contract; or
4 10.1.2 if we have been unable to resolve your complaint visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
11 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
12 Limit on our responsibility to you
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
12.1.1 losses that: (a) were not foreseeable to you and us when the contract was formed; and (b) were not caused by any breach on our part;
12.1.2 business losses; and
12.1.3 losses to non-consumers.
13.1 We will try to resolve any disputes with you quickly and efficiently.
13.2 If you are unhappy with:
13.2.1 the services;
13.2.2 our service to you generally; or
13.2.3 any other matter, please contact us as soon as possible.
13.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.
13.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
13.5 The laws of England and Wales will apply to this contract.
14 Third party rights
14.1 No one other than a party to this contract has any right to enforce any term of this contract.
COMPANY REGISTRATION: 07246826 | VAT NUMBER: 114601268