Fundraising Updated 15 September 2026 3 min read

Taking customer service to the next level with a 5* Google review

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Customer service is a priority in any business (or should be!), and we are absolutely thrilled to announce a significant milestone for our company – we have reached a 5-star rating on Google Reviews. Coming directly from our customers, this is something we are so proud to have achieved. As a team we pride ourselves in offering the best possible service to our clients and customers and this is reflective in our rating. A 5-star rating is a collective achievement, built on the insights and experiences shared by our valued customers. 

Impulse Decisions is now one of the highest rated silent auction and corporate hospitality company on google reviews. We’d like to say a huge thank you to our amazing clients and customers. Your support, loyalty, and positive feedback have been instrumental in helping us reach this milestone. Thank you for being a part of our journey.  

So far already this year, our team have already received over 150 5-star reviews. These reviews compliment a range of team members and cover all the services we offer here at Impulse decisions (silent auction delivery, hospitality sales, booking of our prizes and event delivery). 

Heidi Merrin Marketing Director stated ” Our 5-star google rating is much more than a number. It’s a testament to the hard work, dedication and passion of Impulse Decisions entire team. It shows that we’re not just meeting but consistently exceeding expectations!”   

Check out some of our recent reviews:  

Silent Auction client/event manager 2024: Megan and Brittany were helpful, open and great to work with all the way through. The team was enthusiastic from start to finish. Everyone arrived with smiles and didn’t stop until the end. They are prepared for any event and work professionally throughout.

Silent Auction bidder/winner 2024: My first experience with Impulse Decisions, what a great company, in particularly Mollie, who went above and beyond to help me to get the item that I purchased (in a silent auction) tailored to suit my requirements – thank you Mollie and Luke, you’re both a credit to Impulse Decisions!

Hospitality Client 2024: Cannot recommend highly enough! Bought tickets to Taylor Swift ‘The Eras Tour’ at Wembley. The team were communicative and really helpful. One member of my group was pregnant, and this was taken into account on my booking, we had seats in the front of the block so she could sit for periods without people standing in front of her. Great bespoke quality service. Would 100% use again!

Hospitality client 2024: Just had a wonderful day on centre court. Ticketing and lead-up to our visit to Wimbledon was superbly managed by Leanne, seats were fantastic and access to all the debenture facilities made it an unforgettable day.

 

If you have been on one of our events, or used our services, you can also leave us a review by following: Impulse Decisions Ltd, 9 Cardale Ct, Cardale Park, Harrogate HG3 1RY – Google Search 

From dining packages to Grand Prix trips, bespoke memorabilia to specific ticketed events we have something for everyone! Visit our website to find out more about what we offer Charity Auction Service UK | Risk free Charity Auction (impulsedecisions.com)   

 

 

About the author
Impulse Auctions Team

The Impulse Auctions Team creates informative and engaging content covering a diverse range of auction related topics. From practical guides and helpful advice to fresh ideas and valuable insights, the team delivers clear, relevant and enjoyable articles that keep readers informed, offer inspiration and encourage them to explore further.

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